Support
Have a question, feedback, or running into an issue with Foli? You’re in the right place.
Get in touch
We usually reply within 1–2 business days. For faster help, please include your device model, iOS/Android version, and the app version (visible in Settings).
foli.support@gmail.comFrequently asked questions
Where is my data stored? Do I need to create an account?+
No account is required. All your portfolio, transaction, and preference data is stored only on your device in a local SQLite database. Our servers only serve public market data (prices, asset catalog).
How often are prices updated?+
Market prices are refreshed approximately every 15 minutes. When the relevant exchange is closed, the last close is shown. Prices in Foli are not a live order feed — they are for informational purposes.
I changed / wiped my phone. How do I restore my data?+
Because data is not stored in the cloud, there is no server-side restore. We recommend exporting a backup via the CSV export feature (Pro) before switching devices. iCloud / Google device backups may also preserve the data at the OS level.
How do I cancel my Pro subscription?+
Your subscription is managed by Apple App Store or Google Play. To cancel, go to Settings → Apple ID → Subscriptions (iOS) or Play Store → Account → Payments & subscriptions (Android). Pro features stay active until the end of your paid period.
My purchase wasn’t recognized / Pro features didn’t unlock.+
In Foli settings, try “Restore purchases”. If the issue persists, please send us the store receipt (App Store / Play Store) and we can verify your subscription manually.
The symbol I’m looking for isn’t in Foli.+
For new symbol requests, please email us the ticker, exchange, and asset type (stock, ETF, fund, crypto). We regularly add new assets to the supported list.
I want to report a bug.+
Foli automatically collects anonymous crash reports (no personal data). Extra context (what you were doing, a screenshot) is very helpful — please email it to us.